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Support
Need help with SHIFT: Chain Puzzle? This page covers common issues and support options.
Common questions
- Progress is stored locally on your device. Reinstalling the app or clearing app data may remove local progress.
- Rewarded ads require an internet connection and may not always be available.
- If a rewarded ad is closed before the reward is verified, no Hint or Undo reward is added.
- Sound, haptics and language can be adjusted from Settings inside the game.
Contact
For support, bug reports, privacy questions or other inquiries, use the public support tracker:
Please include your device model, iOS/Android version, app version and a short description of the issue when possible. Do not post passwords, payment information or other sensitive information.